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PartyDirect.co.za FAQ.

1. How to I shop?
Browse our website, review; add products to CART and then checkout. Could not be simpler, our customer service is available by online chat, email or telephonically if you require any assistance.

2. How can I view products?
All product information is displayed as accurately and with as much information as possible. If you still require assistance feel free to contact our customer service via online chat, email or telephonically if you require any assistance.

3. Can I change detail or products in my order after I have checked out?
Yes, we will only be too pleased to assist but we need you to advise the changes as soon as possible.

4. What are your trading hours?
Our website never sleeps so feel free to shop, if you require shopping assistance our customer service is available via the online chat. As our after hour support teams operate via mobile communications they will only be able to assist with general queries and not have access to client information. We apologize if you tried to make contact and the team was not available due to poor mobile communications. We will appreciate if you could in that case email your query and will revert soon as possible.

Our operational teams for order processing/shipping/changes/refunds are available Monday to Friday from 9am to 5pm with exception of South African public holidays.

5. How can I make payment?
Please refer to Terms and Conditions page.

6. What is your physical address?
Our customer service centre are strictly delivery only business concept thus bringing additional savings to you the client.

Cape Town customer service centre:
257A Uys Krige Drive (Formerly Hendrik Verwoerd),
Tygerberg Hills,
Loevenstein,
Bellville,
7530, Cape Town,
South Africa


7. Shipping:
Please refer to Terms and Conditions page.

8. Can you guarantee the same colour/products?
The pictures illustrated on the website are a guide only, an exact colour/product match cannot be guaranteed due to suppliers constantly changing the stock. For further assistance please contact our customer services team and could send actual stock pictures if required.

9. What if my goods are incomplete, wrong or damaged, what do I do now?
We’re sorry for the inconvenience if it arrived incomplete, wrong or damaged, we take special care of checking the products and ensuring it’s properly packaged. Immediately email our customer service team and we will appreciate if you could take pictures of the products, damage and the packaging. We will then be able to assess the damage and advise accordingly.

10. Do you provide wholesale?
Yes wholesale/dealer is available for distributors and party venues.

In order to subscribe to wholesale/dealer please email our customer service team. We will require your address and details of region.
Wholesale/dealer is available to regions outside of South Africa but specific payment terms of required.

11. Refund policy
Please refer to Terms and Conditions page.

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